Mission Statement

The mission of the Oklahoma Public Employees Retirement System is to provide and promote accountable and financially sound retirement programs for its members.

Vision Statement

Our vision is to exceed customer expectations and to be recognized for excellence in providing retirement services to public employees.

Values & Behaviors

Honesty and Integrity

We conduct ourselves at all times in an honest and professional manner.

We interact with our customers and service providers according to the highest standards of ethics.

Accountability

The OPERS Board and staff recognize their fiduciary responsibility with respect to the retirement funds and other assets that we administer.

We take ownership and responsibility for our actions and their results.

We are fiscally responsible and performance oriented.

Quality

We are committed to improving the delivery of services to our members while maintaining accuracy and thoroughness, and consistently applying the appropriate rules and laws.

We seek new, innovative and better ways to deliver retirement services.

Customer Service

We anticipate and meet our customers’ needs and treat them with respect, patience, and equity. We regularly survey our membership to measure how well we are meeting these needs.

We provide accurate, clear, timely and consistent information to our customers using a variety of media and technologies.

Teamwork

We treat co-workers respectfully, courteously and professionally.

We value each other and work as a cooperative team to accomplish organizational goals.

We celebrate successes and promote individual initiative in a supportive and trusting environment.

We learn from our mistakes and take prompt action to correct those mistakes. We share ideas freely with others and listen to the ideas and suggestions of co-workers for improvements to agency processes.

We ensure that each team member understands how his or her job and department affects the rest of the office and the delivery of services.

Workforce Development

We encourage employees to achieve their professional goals as a part of organizational goals.

We educate and train employees to ensure that their work skills keep up with technological changes and benefit plan changes.

We cross-train our employees to ensure retention of institutional knowledge and to prevent interruptions or delays in service.